Refund & Return Policy
Effective Date: [Insert Date]
Website: https://qualexpro.com
At Qualex Pro Surgical, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, our Refund & Return Policy is designed to provide you with peace of mind.
1. Eligibility for Returns
Items must be returned within [7–14 days] of delivery.
Products must be unused, undamaged, and in original packaging.
Customized or special-order products are non-refundable unless defective.
2. Non-Returnable Items
The following items cannot be returned or refunded:
Used or damaged instruments due to improper handling.
Items not purchased directly from qualexpro.com.
Products on clearance or promotional sale (unless defective).
3. Process for Returns
Contact our support team at [your email] with your order details and reason for return.
Our team will confirm eligibility and provide return instructions.
Ship the product back to us securely (shipping costs are the responsibility of the buyer unless the item is defective).
Once we receive and inspect the item, we will notify you of the approval or rejection of your return.
4. Refunds
Approved refunds will be processed to your original payment method within [7–10 business days].
Shipping fees, customs duties, or handling charges are non-refundable.
Partial refunds may be issued for products not returned in their original condition.
5. Exchanges
We replace items only if they are defective or damaged.
If you need an exchange for the same product, please email us at [your email].
6. Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos/videos of the issue.
We will arrange a replacement or refund at no additional cost to you.
7. Contact Us
For questions about our Refund & Return Policy, reach us at:
📧 Email: Email: qualexpro7@gmail.com
📞 Phone:+923117745229
🏢 Address: mundy ky bareeya Tasil Pasrur disttrict Sialkot 51310 Punjab Pakistan